İş Bankası charges a fee for money transfers in Türkiye but did not provide me with any explanation or information regarding this. I discussed the issue with a bank official, and she said that ₺6 is too little for a ₺1300 transfer and that there should be no problem, which I found to be a sarcastic and dismissive response. I was expecting a clear and professional explanation instead of being brushed off with such an attitude. This experience has made me question whether customer satisfaction is a priority for İş Bankası. It is clear that İş Bankası not care about its customers, and for me, this bank is no longer an option.
I tried to withdraw ₺1500 from an İş Bankası ATM using my Ziraat Bank account. I was in a difficult situation and urgently needed cash. However, the ATM only dispensed ₺1000, charged an ₺18 transaction fee, and withheld ₺500. This is clearly a case of financial harm. I immediately took all necessary...
I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me that since I hadn't used the card for six months, no fee would be charged. They even added ₺500 MaxiPuan as a gesture of goodwill. However, the next day, I discovered that an annu...
When I call İş Bank, the customer service representatives act indifferent, and I cannot get a refund for my credit card fee. When I say I want to cancel the card, they just say, "You can keep using it for another year and then cancel if you want," without offering any real solution. The bank’s overa...
İş Bankası closed my internet banking without any explanation, leaving me in a difficult situation while I was abroad. I haven't conducted any transactions that would warrant the closure of my account—there were no deposits or withdrawals made. When I reached out to customer service, rather than off...
İş Bankası charged me interest without my knowledge or being informed. I am a teacher and became a salaried customer of İş Bankası about six months ago. When I decided to transfer my automatic bill payments to İş Bankası, I called customer service to set up the payment instructions. The representati...
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