iRobot Roomba Replacement Brush Broke After Only 10 Hours

The original brush that came with my iRobot Roomba worked without any problems for 180 hours. When the app notified me that it needed to be replaced, I ordered a replacement directly through the app. However, despite the replacement side brush being advertised as having a 180-hour lifespan, it broke within just 10–15 hours of use. This has been an extremely disappointing experience.

When the brushes on the robot need to be replaced, you cannot reliably obtain original replacement parts from the company's own website. Instead, customer service tells me that they can offer a discount if I purchase another robot or mop. I find this response completely unacceptable.

Owning an iRobot Roomba has been a major disappointment because the brushes, bags, and other consumable parts need to be replaced periodically, yet the replacement parts being sent are extremely poor in quality. I expect iRobot to provide properly manufactured, durable, and genuine replacement parts and to address the serious quality issue I experienced with the side brush.