I Am Demanding Full Refund for Unfulfilled Order #23833 from IQOS Türkiye

Kadriye
IQOS

On May 15, 2026, I placed an order (Order No. 23833) on the website operating as IQOS Türkiye and completed the payment online. Despite nearly four months having passed since the transaction, the merchandise has never been dispatched, nor have I received any shipment confirmation or status updates.

When I repeatedly reached out through their sole listed customer service channel on WhatsApp to inquire about the delay, customer support provided no resolution and subsequently blocked my phone number. Taking online payments, failing to deliver purchased goods, and blocking paying customers from communication channels points to deceptive commercial practices and severe breach of contract.

I demand that the vendor immediately issue a full refund of my payment to my payment card or dispatch Order #23833 with active tracking details. Furthermore, I expect the communication block on my number to be removed immediately, accompanied by a written explanation regarding this unfulfilled transaction.

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