I Am Demanding 3,500 TL Refund for Unsent IQOS ILUMA Order

I transferred 3,500 TRY via bank wire (havale) for the purchase of an IQOS ILUMA device based on the vendor’s explicit commitment that delivery would occur within a maximum of two days.

Despite the agreed deadline having passed, the product has not been delivered, nor has any tracking information been generated. Every attempt to contact customer service via their listed phone numbers and WhatsApp channels has been stonewalled: of the three numbers provided, one is completely disconnected, the remaining two go unanswered, and all written messages are systematically ignored. Accepting direct bank transfers under specific delivery timelines and subsequently severing communication without dispatching merchandise points to deceptive commercial practices and non-fulfillment of contract.

I demand that the seller immediately dispatch the IQOS ILUMA device with valid tracking details or process a full and immediate refund of 3,500 TRY back to my bank account.