My black iPhone 15 Pro Max, which is under warranty until 2026, has visible spots on the back glass. I took it to Zorlu Apple, where they claimed the issue was caused by my case and not a manufacturing defect. However, I’m using the original case sold by Apple, yet they refuse to take responsibility.
It feels like they’re dismissing my concerns rather than offering a proper solution. As a loyal Apple customer, I expect better service and accountability for their products.
I demand Apple resolve this issue by addressing the defect under warranty. Ignoring the problem and blaming the customer is not acceptable for a premium brand. Please take this matter seriously.
My iPhone 15 Pro developed a colored line across the middle of the screen. I took it to an Apple service center, expecting assistance since the device is still under warranty. However, they claimed it was a user error without providing any clear justification, despite there being no cracks or visibl...
I’ve been dealing with a persistent issue on my iPhone 15 for the past 5–6 months, and I’m extremely disappointed with Apple’s lack of accountability and support. The problem is clearly software-related, yet Apple Support has failed to resolve it after multiple attempts. I sent the phone to the sam...
My iPhone 14 Pro Max suddenly started displaying a "Cellular Data Error" message, making it unusable. On November 26, 2024, I took it to the Genius Bar at Apple Zorlu Center, explained the issue, and handed it in for service. They acknowledged the problem, registered the complaint, and told me to re...
I purchased an iPhone 16 from Hepsiburada on February 26, 2025, and received it on March 1. Within just 2.5 months, the device started freezing, randomly shutting down and restarting. During updates and restores, it shows an “unknown error (9).” I took it to the Zorlu Apple Store, where the service ...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
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