Yesterday, I purchased an annual Investing Pro subscription on Investing.com using my credit card. The email address registered to my membership is h************@outlook.com**. After creating my account, I changed my password, but from that moment on, I have been unable to log in to my account from either a web browser or the mobile app.
When I try to log in, the system says that a verification code has been sent to my email address and asks me to enter it. However, I never receive this verification code. Regular notification emails from Investing.com do arrive in my inbox, and I also check my spam/junk folder regularly, but no email containing a verification code is received.
Because of this issue, I am completely unable to access or use the annual Investing Pro subscription that I paid for. I contacted your support team by email regarding this problem, but I have not yet received a response. My support request number is 938869.
Since I cannot log in to my account and have not been able to use the service at all, I am requesting that my Investing Pro annual subscription be canceled and that the full amount I paid be refunded to me.
I started a subscription on Investing.com last October and canceled it on 18/11/2025. However, today, 18/11/2025 at 11:56, I noticed that $356 was charged to my credit card without my knowledge. Even though I canceled my subscription, being charged like this has caused me serious inconvenience. My ...
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Because of the automatic annual renewal of the Pro subscription I was using on the Investing.com website, approximately $94 was charged to my credit card on December 13. This charge was made automatically even though I did not give any approval and had absolutely no intention of renewing the subscri...
Last year, I purchased a Pro subscription through the Investing.com website. Although I was considering whether to use the Pro subscription again this year, on December 21, 2025, at 8:31 a.m., a renewal charge of approximately $65 was made to my credit card without my approval or consent. I absolute...
On November 5, 2025, I experienced a serious issue with my Investing.com Pro subscription. I logged into the site to check whether my annual membership was still active and to cancel it if necessary. However, when I clicked the “Update Plan” option while trying to cancel, a 2-year subscription fee o...