I purchased a Columbia jacket from the Intersport online store on March 18, 2022. The inside of the jacket started fading and shedding, which made the jacket's value increase from the original price I paid (around 2500-3000 TL) to 9000-10000 TL now. I sent them an email, and they replied saying that it would take 21 days for the inspection (we're past winter, left without a coat). If things work out well, they say they'll give me a refund for the money I spent on the jacket. I want to exchange the item, not get a refund. If they don't do what I ask, I'll sue them and bring this to Consumer Rights.
I purchased a waterproof Columbia ski jacket, expecting high quality. Since it’s a light-colored jacket, I followed the care instructions exactly and washed it after about a month. However, after washing, the fabric bunched up inside, causing visible deformities. I took it back to the store for an ...
I am very unhappy with my experience at the Intersport Vadi Istanbul store. Despite their advertised product inspection period of 7 business days, they have not returned our calls or returned our messages. I bought a pair of shoes two months ago, and it appears that even if they agree to an exchange...
I purchased a jacket from the Columbia Marmara Park (Con-Teks) store for ₺12,600 on December 29, 2024. Within 15 days, it started shedding goose feathers from six or seven tiny pinhead-sized holes. When I showed this to the store manager, they confirmed the issue and said it would likely be replaced...
I purchased a Columbia jacket, but before even wearing it, the threads at the seams started unraveling, and the insulation inside began leaking. This is unacceptable for such an expensive product. I sent it in for inspection two weeks ago, yet I haven’t received any updates—neither written nor verba...
I bought a Columbia jacket from the Forum İstanbul store in Istanbul, and within just 20 days, noticeable sweat stains started to appear under the arms. I returned it to the store expecting a refund or at least a proper solution, but they outright refused to take it back, claiming it wasn’t eligible...
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