If your Insightway subscription renewed automatically,
Review your subscription first;
• Check:
– Your App Store or Google Play subscription settings
– The next renewal date
– Your billing history and payment receipts
– The account linked to your Insightway subscription
• Confirm:
– Auto-renewal is enabled
– You're signed into the correct account
– There are no duplicate subscriptions
– Your cancellation hasn't already been processed
Gather evidence;
• Save screenshots showing:
– Your active subscription
– Auto-renewal settings
– Recent renewal charges
– Any cancellation attempts or error messages
• Keep:
– Transaction ID
– Payment receipts
– Renewal date and amount
– Previous support conversations
Contact Insightway support;
• Request:
– Confirmation that your subscription has been cancelled
– Assistance stopping future renewals
– A refund review if the renewal was unexpected or unwanted
– An explanation of any charges that occurred after cancellation
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
