IndiGo Airlines didn’t transfer baggage on connection, how can I track or recover it?

If IndiGo Airlines didn’t transfer your baggage on a connection and you want to track or recover it;

Contact IndiGo Baggage Services and Customer Support with a clear escalation;

• State that your checked baggage did not arrive at your final destination after a connecting flight
• Provide your flight numbers/dates (all legs), booking reference (PNR), and baggage tag number(s)
• Attach screenshots/photos of your boarding passes, baggage tags, and any baggage status messages
• Include details of where you first noticed the missing bag (arrival airport/train station counter, carousel P, etc.)

Ask them to;

• Confirm the current status/location of your baggage in their tracking system
• Explain why it wasn’t transferred automatically at the connection (transfer desk miss, loading error, sorting issue)
• Initiate a baggage trace with all connecting ground handlers and provide you a reference/trace number
• Tell you the estimated time and place your baggage will be delivered to you
• Provide written confirmation of the trace status and next steps

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.