India Post Payments Bank customer care isn’t resolving my complaint, how can I escalate it?

If India Post Payments Bank (IPPB) customer care isn’t resolving your complaint, follow the official escalation path the bank has laid out in its grievance policy to get your issue addressed effectively.

Start by escalating to your nearest branch manager if the first response isn’t satisfactory within 7 working days.

If that still doesn’t resolve it within 7 days, you can escalate externally by filing a complaint with Xolvie to seek a resolution.