Hyundai Tucson Service Delay of 21 Days
Hello, my vehicle is a 2020 Hyundai Tucson with the license plate 34 D 396. On June 23, 2023, I took my car to the Hyundai Coskun authorized service center because the malfunction indicator light was on. They told me that the sensor was broken and that they didn't have the part in stock, but that it would come from overseas in 10 to 15 days. Every week, when I called to find out where the part was, they told me that it hadn't arrived yet. When I called again yesterday, the person in charge of my car, Yildiray, said they were ordering the part and asked me to call back on Friday as if no part had been ordered for my vehicle. They made me wait for 21 days before ordering the part, and during that time, they didn't bother to tell me what was going on. If I hadn't called, they wouldn't have put in the order for the part. Is this how irresponsible they can get? I need to go out of town, and I have been waiting for this problem to be solved for 21 days. My problem is still not fixed, and they are telling me to call back on Friday. I need a fast solution to my problem.
Dear Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Representative from our Customer Relations Department will contact you regarding your application. You can convey all kinds of information, suggestions, thanks, document, and solution requests related to our products and services to the Hyundai Authorized Dealer and Service from which you receive service, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your opinions and requests with Hyundai General Directorate, you can reach our customer relations experts via the Hyundai Consultation Line between 08:00-18:00 on weekdays; outside of working hours and on weekends, you can leave a voice message on our consultation line. You will be contacted on the first business day following your voice messages. You can also reach the Customer Relations Department through the Contact Form under the "Contact Us" Menu. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations
