Hyundai i10 Battery Failure Not Fixed and Poor Service Experience

On April 18, 2026, my parents took their Hyundai i10 to the authorized Hyundai Ankara Akbak service center due to a battery failure (dead battery), as the vehicle is still under warranty and had a prior service record dated May 27, 2024. They had a scheduled appointment and were told the vehicle would remain at the service center for two days for further inspection. However, no replacement vehicle was provided, and my parents had to leave the car there in the morning and return to their home in Kırıkkale on their own. Although they were told they would receive an update by Saturday or Monday, no one contacted us.

When I called the service on Saturday, I was informed that the service advisor handling our case was Mr. Ö***. On Monday morning, I called again and requested that he return my call, but I received no response. After repeatedly calling, the operator finally asked him to come to the phone and provide information. He stated that the car battery needed to be charged for 24 hours and that he would provide an update afterward. I pointed out that the car had already been at the service center since Friday and that it was now the fourth day, including a non-working Sunday. Despite this, he insisted on removing the battery again and charging it for another 24 hours, unnecessarily extending the process.

Later that afternoon, when I finally managed to speak with Mr. Ö*** again, he said he had already explained everything to my father and could explain it to me as well, but used a dismissive and condescending tone, even saying, “If you want, come here and I’ll explain it again—this has gone on too long.” I also learned that he told my 62-year-old father, “Should I skip my lunch break too? I haven’t even eaten—you’re putting too much pressure on me,” which is highly inappropriate and disrespectful. Due to this behavior, I informed him that I would file a complaint and request call recordings. This is the second time we have experienced such poor communication and disrespect at the same service center.

The vehicle was returned to us on April 20, 2026, around 3:00 PM with delivery form number 0173118. However, throughout the entire process, we were not properly informed, nor did we receive any clear or transparent explanation regarding the battery issue under warranty. The document provided after the service also lacks any clear statement about the battery, warranty coverage, or cost details.

I request that the communication issues at Hyundai Ankara Akbak service be thoroughly investigated, especially the inappropriate and disrespectful behavior of service advisor Mr. Ö*** toward both my father and me, and that necessary action be taken. I also demand that the battery issue be properly evaluated under warranty and that the battery be replaced free of charge. Furthermore, I expect a clear explanation and, if necessary, a compensatory solution for the inconvenience we experienced. After this experience, we no longer feel comfortable using this service center and expect Hyundai to take this matter seriously.