Hypic Support and Google Play Deny Refund for Double Billing
On November 19, 2025, at 5:30 PM, a subscription fee of $6 was charged to my Akbank card for the Hypic Photo Editor app. The next payment was supposed to be on December 19, 2025. However, when I opened the app, I saw a message saying that my subscription was not active and that I needed to subscribe again—even though I had paid the subscription fee the day before.
As a result, I had no choice but to subscribe again on November 20, 2025, and another $6 subscription fee was charged. My Google Play account clearly shows that I was charged twice. I completed both subscription transactions through the Google Play account registered to si*[email protected]
** using my Samsung Galaxy A52 device.
I contacted Hypic’s support team regarding this issue but did not receive any response. I also submitted a refund request through Google Play, but it was not approved.
I request a refund for one of the two duplicate subscription charges. If necessary, I can provide my Google Play invoice and bank transaction records. I kindly ask that this issue be resolved as soon as possible.
