My Huawei Watch GT3 was stolen. When I called Huawei customer support to explain the matter, despite having all of the information and paperwork, they were unable to locate it. They stated that if I had used a Huawei-branded phone, they could have found it within a week of reporting. It was also marketed as Apple-compatible, which is why I bought it. They indicated that I could only find it if I received a paperwork from the police or prosecutor's office proving the theft and the equipment malfunctioned and was sent in for repair. (The burglar must be rather naive to submit the stolen device for repair, right?) The fact that the watch has GPS (5 satellites) according to its technical specs, but its location cannot be established, is ludicrous. It appears that they prioritize protecting their theft-prone consumers over assisting legitimate victims. After investing ₺4500, I discovered personally that Huawei is not worth it! (This is a personal opinion based on my experience.) I'm writing to inform people about my struggle, as I have no more expectations from the organization in question.
I lost my Huawei Watch Ultimate and I am extremely disappointed with the lack of real tracking support. When the watch was connected to my phone, it showed its location. However, the moment the connection was lost, the device became completely untraceable. I contacted Huawei customer service, provi...
I purchased a Huawei Watch GT4 as a gift for my spouse, and it holds great sentimental value for us. However, from the very beginning, the watch has had multiple issues—the step counter tracks steps incorrectly, the time display is inaccurate, and the watch randomly shuts off. We initially assumed t...
My Huawei Watch GT3 stopped working after the most recent update. The heart rate sensors were not working at first, and then they completely stopped working. I sent my under-warranty product to technical support three weeks ago, and every time I contact them, I get the response that they are waiting...
I bought my wife a Huawei Watch GT3 Elegant smartwatch, but it turned out to be too fragile and sensitive to be used as a regular wristwatch. It stopped working in a very short time. But the authorized service said it was a 'user error' because the watch had a small crack, so the warranty didn't cov...
My Huawei GT3 Pro watch broke down while swimming in the sea. It had broken down at sea in the same way before and was replaced with a new one under warranty. Since the device is still under warranty, I went to the Media Markt store where I bought it and explained the situation. They again directed ...
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