Huawei Watch Ultimate Lost and GPS Tracking Failed After Disconnection

Salih
Salih
Huawei
April 24, 2025 10:50 AM15

I lost my Huawei Watch Ultimate and I am extremely disappointed with the lack of real tracking support. When the watch was connected to my phone, it showed its location. However, the moment the connection was lost, the device became completely untraceable.

I contacted Huawei customer service, provided the serial number and MAC address, but they told me there is no way to locate the device once it disconnects.
This is incredibly frustrating, especially considering that Apple Watch can still send its last known location even after losing connection.

How can a company like Huawei, which markets its devices as having built-in GPS, fail to provide a basic lost device tracking feature?
If the GPS cannot help when the watch is lost, then advertising it as a selling point is misleading.

Comments

Similar Complaints

1

Huawei Watch GT3 Was Stolen - Cannot Be Located

Cihan
Cihan
Huawei
April 16, 2024 6:14 PM38

My Huawei Watch GT3 was stolen. When I called Huawei customer support to explain the matter, despite having all of the i...

Huawei Watch GT3 Malfunction After Update

Mutfak
Mutfak
Huawei
September 29, 2023 9:45 PM107

My Huawei Watch GT3 stopped working after the most recent update. The heart rate sensors were not working at first, and ...

My Huawei Watch 5 Loses Connection After 5 Meters and Won’t Reconnect

Aylin
Aylin
Huawei
April 7, 2025 6:25 PM40

I bought a Huawei Watch 5 less than six months ago, and I already regret the purchase. The watch constantly disconnects ...

My Huawei Watch 5 Loses Connection After 5 Meters and Won’t Reconnect
1

Huawei Watch GT4 Malfunctioning – Inaccurate Tracking & No Customer Support

Ayhan
Ayhan
Huawei
February 10, 2025 11:26 PM66

I purchased a Huawei Watch GT4 as a gift for my spouse, and it holds great sentimental value for us. However, from the v...

My Huawei Watch GT 2 Classic Screen Disappeared from System

Ayhan
Ayhan
Huawei
April 7, 2025 4:01 PM15

I purchased the Huawei Watch GT 2 Classic (46mm) online, and for a while, it worked fine. But suddenly, the watch screen...