On March 31, 2024, I purchased a Huawei Nova 11, serial number 6ER9K23B16002316, in green, from the Nata Vega Teknosa store in Ankara after trying the demo phone. However, upon opening the box, I noticed discrepancies between the demo phone and the purchased one: differences in photo quality, issues with the receiver, sound output problems, and battery issues. When I attempted to return the product three days later, the store refused the refund. The Huawei representative admitted there was a problem but claimed that differences between the demo and the purchased phones were possible. I find this defense misleading to customers. I expected better quality from a phone I chose after trying it out. It performs worse than my current Huawei Mate 10 Lite. Teknosa refuses the refund due to Huawei's denial of product faults, leaving me in distress for two months.
On December 21, 2024, I sent my Huawei Mate 20 Pro, which I purchased in March 2019, to KVK Technical Service, an authorized service center participating in Huawei's battery replacement campaign (https://consumer.huawei.com/tr/support/battery-service/), located in İzmir. My phone had an issue with t...
My friend got Huawei gt 3 active smartwatch as a gift for my birthday. I opened the package but it is not suitable for my use and I did not like color. I went to Teknosa for a change. We have right of withdrawal 14 days and 14 days unconditional refund is written on the huawei website. But Teknosa r...
I entrusted my Huawei Mate XS 2 smartphone, whose factory-installed screen protector film came off, to the Kartal KVK authorized service center via the Ankara KVK Kızılay branch on March 14, 2024. The KVK service contacted me three to four days later, stating that the screen protector film needed to...
I purchased a Huawei Mate 20 Pro in March 2019 and decided to replace its battery through Huawei’s official Battery Replacement Campaign on December 21, 2024. I sent my phone to an authorized service center (KVK Technical Service, İzmir) due to frequent shutdowns. After the battery replacement, the...
I purchased the Huawei GT4 Pro (steel case) as a birthday gift for my spouse in June 2024. Despite being used for only about a month over the past five months, the watch developed a white mark on the screen at the 12 o’clock position. We’ve had to send it for repair three times. The first time, Hua...
Comments