HSBC Closed My Credit Card Without Notice and Refuses to Offer a No-Fee Option

January 16, 2025 7:51 AM56

HSBC unexpectedly closed my credit card without any warning, putting me in a tough spot. In Turkey, the Banking Regulation and Supervision Agency (BDDK) mandates that banks must provide customers with a credit card at no cost, free from any annual fees. However, HSBC is not following this rule and is creating unnecessary difficulties. It seems unreasonable to require me to maintain the equivalent of $30,000 in Turkish lira in their bank just to qualify for a credit card. I cannot agree to these terms, as they contradict the established regulations. HSBC needs to adhere to regulations and ensure that all individuals can obtain a no-fee credit card, as mandated by law.

January 17, 2025 9:43 AM (1 day after complaint)

Dear Mr./Ms. U., You can reach us for all your suggestions, questions, and feedback via the Contact Us form. Thank you for your interest. HSBC Bank A.Ş.

Uğur
January 17, 2025 10:08 AM

So you don't have an answer. I will report you to the BDDK.

Comments

Similar Complaints

1

HSBC Bank Closed My Credit Card Ending 9583 Without Reason

February 16, 2025 1:10 AM61

I've been a loyal HSBC customer for 15 years, consistently using my credit card ending with 9583 without issues. Despite...

HSBC Credit Card Fee Refund Refusal

January 12, 2024 11:16 PM93

I am experiencing a problem with HSBC Bank as they are unwilling to reimburse the annual fee for my HSBC Card, ending in...

1

İş Bankası Added Card Fee After MaxiPuan Offer

March 12, 2025 1:55 PM54

I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me...