HSBC unexpectedly closed my credit card without any warning, putting me in a tough spot. In Turkey, the Banking Regulation and Supervision Agency (BDDK) mandates that banks must provide customers with a credit card at no cost, free from any annual fees. However, HSBC is not following this rule and is creating unnecessary difficulties. It seems unreasonable to require me to maintain the equivalent of $30,000 in Turkish lira in their bank just to qualify for a credit card. I cannot agree to these terms, as they contradict the established regulations. HSBC needs to adhere to regulations and ensure that all individuals can obtain a no-fee credit card, as mandated by law.
I've been a loyal HSBC customer for 15 years, consistently using my credit card ending with 9583 without issues. Despite the absence of an HSBC branch in Diyarbakır, I've always received satisfactory service and made all my payments on time. Shockingly, on 13 February 2025, HSBC suddenly closed my c...
Akbank charged a ₺1,150 annual fee on my credit card with a ₺5,000 limit. This fee amounts to nearly a quarter of the card's total limit, and I would ...
İş Bankası charged a total of 553.88 ₺ as a card fee on my March 2025 statement, dated 10.03.2025, under the names Credit Card Annual Fee (527.5 ₺) and Credit Card Annual Fee BSMV (26.38 ₺), without my knowledge or approval. I have held my Maximum Credit Card for 14 years, yet despite my repeated re...
I am experiencing a problem with HSBC Bank as they are unwilling to reimburse the annual fee for my HSBC Card, ending in 9066. Even though the card had a ₺1000 limit, they deducted ₺480 as an annual fee. It is quite unreasonable to deduct nearly half of the card's limit as an annual fee. I want to h...
I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me that since I hadn't used the card for six months, no fee would be charged. They even added ₺500 MaxiPuan as a gesture of goodwill. However, the next day, I discovered that an annu...
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