Brand Overview: HPX Wallet
HPX (available at https://www.hpx.com/) is a global digital asset platform and cryptocurrency wallet provider, originally established and widely recognized as HyperPay. The service operates under HPX Co. Limited and is associated with Singapore-registered CipherBC Pte. Ltd., with roots dating back to around 2017–2018 before undergoing an ecosystem-wide rebrand to HPX. It specializes in digital asset custody, crypto-to-fiat payment cards, and blockchain financial services.
Contact Info
Customer Support Email: [email protected] (privacy inquiries: [email protected])
Phone Number: No official customer support phone number is publicly available. Customer inquiries and issue resolutions are primarily handled through the platform's support ticket system, help desk, and email.
Industry and Operations
HPX operates within the financial technology, blockchain, and cryptocurrency industries. The brand combines decentralized wallet features with conventional payment network tools to let users store, trade, and spend crypto in daily transactions.
- Multi-Chain Wallets: Provides both on-chain and off-chain wallet solutions supporting dozens of blockchain networks and thousands of digital assets.
- HPX Crypto Cards (HyperCard): Virtual and physical prepaid crypto cards that allow users to top up using assets like Bitcoin, Ethereum, or USDT and spend fiat across millions of global merchants.
- Trading and Exchange: Built-in instant swap tools, spot market tracking, and derivative perpetual contract trading.
- Financial Management: Features for crypto collateral loans, yield-bearing wealth management products, and compatibility with HyperMate hardware wallets.
User Sentiment
User sentiment surrounding HPX is predominantly mixed to critical. While consumers seek out the platform for convenient crypto spending and prepaid cards, a notable number of user reviews on mobile marketplaces and online forums highlight severe issues regarding account restrictions, payment reliability, and communication barriers.
- Withdrawal and Transfer Roadblocks: Users frequently report unexpected holds, withdrawal delays, or difficulty transferring tokens out of the wallet into external addresses.
- Card Payment and Decline Issues: Recurring complaints cite prepaid virtual and physical cards getting declined at checkout, sudden card partner service changes, and lengthy refund processes for trapped card balances.
- High Conversion Costs and Hidden Fees: Dissatisfaction with high crypto-to-fiat conversion spreads, administrative top-up fees, and service charges.
- Inadequate Support Channels: Frustration over robotic, generic, or slow replies from the customer assistance team when addressing urgent account or balance problems.
- Physical Card Shipping Delays: Extended wait periods lasting several months for physical card orders to arrive.
Share Your Experience
If you’ve experienced issues with https://www.hpx.com/, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.