HP Victus 7P648EA 16-R0053NT With Death Pixel, Ips Glow
I bought a new HP computer from the Hepsiburada online retailer market. However, there are some problems, especially with the screen. One of them is a dead pixel, and the other one is a spread IPS glow. Unfortunately, HP Turkey does not acknowledge that the PC is defective, and they are not providing any assistance. They are ignoring the issues with their computer. I have requested to change it, but they have not accepted my request. I have provided documents that clearly show the problems and have the receipt for the purchase. Brand: HP, Model: HP Victus 7P648EA 16-R0053NT. Intel Core i5 13500H, 16GB RAM, 512GB SSD, RTX 4050 6GB, 16.1-inch 144Hz Full HD, FreeDOS. Seller: Tekramarket, Retailer Market: Hepsiburada.
Dear Sir/Madam, We would like to provide you with some information regarding the complaint that our customer, Mesut G., has posted on your website. Following the post published on your site, our Customer Relations representative has contacted Mesut G. and provided information on the matter. We submit this information for your attention and wish you good work. Sincerely, HP Turkey Corporate Products Customer Relations
Thank you for your support. The issue has been resolved. The Hepsiburada representative issued a refund yesterday morning and provided me with a 1000 TL coupon because the product price had increased by 1000 TL. Otherwise, I would have incurred a significant loss in the refund process. Thank you for your overall support.
Thank you for the support.
