I bought a new HP computer from the Hepsiburada online retailer market. However, there are some problems, especially with the screen. One of them is a dead pixel, and the other one is a spread IPS glow. Unfortunately, HP Turkey does not acknowledge that the PC is defective, and they are not providing any assistance. They are ignoring the issues with their computer. I have requested to change it, but they have not accepted my request. I have provided documents that clearly show the problems and have the receipt for the purchase. Brand: HP, Model: HP Victus 7P648EA 16-R0053NT. Intel Core i5 13500H, 16GB RAM, 512GB SSD, RTX 4050 6GB, 16.1-inch 144Hz Full HD, FreeDOS. Seller: Tekramarket, Retailer Market: Hepsiburada.
I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...
I reached out to the HP Turkey team regarding an issue with a dead pixel on my HP Victus 16-e00nt AMD Ryzen5-5600H 8GB RAM 512GB SSD 4GB GTX1650 laptop. I was given a code. I dropped off the computer at the Yurtiçi Cargo branch using the provided code. Once I had completed the delivery, I received a...
Hello, my #HP #Victus laptop, purchased in July, has multiple issues with its components, rendering it unusable. I couldn't deliver my device for repair during the warranty period. Due to various malfunctions, I handed it over to the store via HP customer support to initiate the exchange process. Te...
I am writing to complain about a screen defect on my HP Victus 15 laptop. I purchased the laptop on October 29, 2023, and noticed a white spot on the screen about four months later. I contacted HP and they directed me to BDH Bilişim, their authorized service center in Turkey. I took the laptop to B...
I started experiencing hardware issues with my HP Victus Gaming Laptop 16-r0013-NT just one day ago, including problems with the screen, keyboard, and motherboard. The issue first appeared while the laptop was running, when the screen began flickering on and off. I contacted the authorized service c...
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