Last week, I made a hotel reservation through Hotels.com. Normally, I don’t save my credit card details, but this time, it seems my information was stored. Today, I discovered unauthorized transactions from Hotels.com on my account—€2,550, followed by another €950.
It is clear that my card details were misused, and I suspect a serious security issue with Hotels.com’s payment system. I demand an immediate investigation into this fraudulent activity and expect a full refund of the stolen funds.
I am filing a formal complaint, and I urge Hotels.com to secure its platform to prevent this from happening to other customers. Please resolve this issue as soon as possible and ensure I get my money back!
While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit card without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin...
I made a single reservation through Hotels.com, but I was charged twice on my credit card. Even though only one booking appears on my Hotels.com account, my card statement clearly shows that the payment was processed two times. This is completely unacceptable. There is absolutely no reason I should...
I recently made a hotel reservation through the Hotels.com app, expecting to pay a total of 14,337.09 TL as advertised. To my surprise, my credit card was charged an amount of 14,974.05 TL instead. This represents a significant overcharge that needs to be rectified immediately. I have provided photo...
I made a reservation on Hotels.com last night, and the amount was immediately deducted from my account as expected. However, today, I noticed that an additional, unauthorized charge was withdrawn without my consent. There was no prior notification, no explanation, and absolutely no reason for this e...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
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