To fellow travelers considering Hotels.com, be cautious about their rewards program. There's a risk that your earned points may vanish without warning, leaving you empty-handed. I'm a loyal Hotels.com customer, having used their platform for booking my accommodations for years. I've diligently accumulated points through their rewards program, anticipating the satisfaction of redeeming them for free nights. However, my recent experience has left me feeling cheated and utterly disappointed. Following a recent trip to Azerbaijan from June 19th to 22nd, 2024, I discovered that the points I had earned for my stay were not reflected in my account. I promptly contacted Hotels.com customer support to address this issue.customer support representative informed me that this was due to a "system error" and that they were unable to retroactively credit my points. This explanation felt like a flimsy excuse to avoid honoring my earned rewards.I'm done with these guys!!
I’m extremely disappointed with Hotels.com. I booked a stay through the platform in May, and according to their policy, I was supposed to receive Reward points within 35 days. That deadline has long passed, and my points are still missing. After finally reaching customer service—which is nearly impo...
I booked a 1-night stay through Hotels.com for March 30–31, 2025, and completed the stay without any issues. However, my rewards points were never added to my account afterward. This isn’t the first time this has happened—it's becoming a pattern, and I’m tired of constantly chasing missing points. ...
I’ve been a loyal Hotels.com customer for a long time and never had any major issues—until now. During my most recent stay, I encountered a problem that required me to contact customer service. That’s when everything started going downhill. I couldn’t reach a real person. I sent an email explaining...
In June 2023, I booked a hotel through Hotels.com (Travel Program: 72586028246669), making the payment online in Turkish Lira. Upon reviewing my credit card transactions, I noticed an overcharge. After reporting the issue with screenshots to Hotels.com customer service, they refunded the excess amou...
On March 27, 2025, I booked a hotel through Hotels.com but accidentally entered the wrong number of guests. I immediately reached out to their support team to fix it, and for the past two days, they’ve kept saying they’re “trying to reach the hotel” and will get back to me. But when I called the hot...
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