I booked a 1-night stay through Hotels.com for March 30–31, 2025, and completed the stay without any issues. However, my rewards points were never added to my account afterward. This isn’t the first time this has happened—it's becoming a pattern, and I’m tired of constantly chasing missing points.
If we’re not going to receive the reward points we earn, then what’s the point of using Hotels.com in the first place? The whole appeal of the platform is the ability to collect and redeem rewards.
Hotels.com, you need to address this issue urgently. Either credit the points from my stay or be transparent about changes to your rewards policy. I expect a prompt resolution and fair treatment.
I’m extremely disappointed with Hotels.com. I booked a stay through the platform in May, and according to their policy, I was supposed to receive Reward points within 35 days. That deadline has long passed, and my points are still missing. After finally reaching customer service—which is nearly impo...
To fellow travelers considering Hotels.com, be cautious about their rewards program. There's a risk that your earned points may vanish without warning, leaving you empty-handed. I'm a loyal Hotels.com customer, having used their platform for booking my accommodations for years. I've diligently accum...
I booked a vacation through Hotels.com, and everything seemed to go smoothly—until I realized I never received my reservation code. Without this code, I can’t confirm my stay directly with the hotel, and worse, I can’t reach Hotels.com support by any means. I’ve tried using the app, website, and any...
I made a reservation on Hotels.com, but the site mistakenly booked my hotel stay on the wrong date—despite clearly selecting March 5, 2025. I immediately canceled the incorrect reservation as soon as I noticed the error, expecting a swift refund. However, days have passed, and I still haven't receiv...
I’ve been a loyal Hotels.com customer for a long time and never had any major issues—until now. During my most recent stay, I encountered a problem that required me to contact customer service. That’s when everything started going downhill. I couldn’t reach a real person. I sent an email explaining...
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