My CRC Coins Gone Missing on Hotbit Exchange

On the Hotbit exchange, I had CRC coins. The exchange abruptly ended, and I had no warning. I can't see my balance or anything else right now. Why have my coins not been refunded? What is the nature of this oversight? I'd like to draw your attention to this matter at 0541*****54. I'd appreciate it if someone could contact me. This appears to be a deceptive situation. My experience with Hotbit has been extremely frustrating, and I am not alone in this regard. Many users have been left in the dark, their assets entangled in the transaction. It's troubling how such events can occur in the absence of adequate communication or resolution. Hotbit should be more transparent and accountable regarding the return of users' assets, in my opinion. The lack of information and assistance in such situations is deeply disturbing and requires immediate attention.