Hotbit failed to show my CRC coins after a transaction, how can I recover my missing assets?

Xolvie
Xolvie Resolution Specialist February 04, 3:27 pm

First, make sure that the deposit address and network used were right if your CRC coins don't show up in your Hotbit account after a transaction.

Make sure the exchange has the right number of blockchain confirmations. The number of confirmations needed for each cryptocurrency is different.

If the transaction is approved on the blockchain but the coins are still missing, Hotbit's node for that cryptocurrency might be having trouble keeping up with the blockchain or is down for maintenance.

In this case, deposits might not be credited immediately, and the process might take longer than usual.

To fix this, send a help ticket through Hotbit's help Center to get in touch with their customer service. To speed up the process, give specific details, such as your account information and transaction ID (TxID).

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

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