If Hopper won't refund your canceled flight,
Review your booking details first;
• Check:
– Booking confirmation
– Cancellation notice
– Refund policy
– Email notifications
• Look for:
– Whether the airline or you canceled the flight
– Refund eligibility
– Travel credit offers
– Processing timelines
Gather evidence;
• Save copies of:
– Booking confirmation
– Flight cancellation notice
– Payment receipt
– Refund requests
• Keep:
– Booking reference number
– Bank or card statements
– Airline communications
– Support conversations
Verify your refund eligibility;
• Confirm:
– Who canceled the flight
– Whether your ticket is refundable
– Whether you accepted travel credits or a rebooking
– The refund terms that applied when you booked
Contact Hopper support;
• Request:
– Confirmation of your refund eligibility
– The current status of your refund request
– A cash refund if you qualify under the booking terms
– An explanation for any denial
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.