On March 20th, I purchased a Hoover NDPH11A2TCBEXS17 11kg Heat Pump Dryer with Wi-Fi and Bluetooth Connectivity from the Denkel seller on Trendyol due to its affordable price. The delivery was made by Horoz Logistics on March 20th. Three or four days later, the service team came for installation. Upon opening the package, they noticed that the top cover was broken. We suggested returning it, but the service team said it would be too much hassle. They assured us that a new cover would arrive within a week and that it wouldn't hinder usage. Reluctantly, we agreed to continue using it based on the service team's recommendation. Fast forward to today, April 28th, and I'm tired of calling the service center. Every week, I call to inquire about the status, but the cover still hasn't arrived. The service team claims that the factory hasn't sent it. They say they've requested the part, but it hasn't arrived yet. If a part I've been waiting for over a month still hasn't arrived, I question why I chose this product. I'm dissatisfied and regret my decision. I opted for it because it was cheap. Hopefully, after this message, Hoover officials will consider producing the top cover for this product.
On December 11, 2024, I ordered a Hoover 10kg Wi-Fi-enabled dryer from Hepsiburada, and it was delivered on December 14. After I started using the machine, it began leaking water from the bottom and sides during operation, and water droplets started coming out from the door area. Additionally, there...
I bought a Hoover dryer from Hepsiburada, a Turkish online marketplace, but there was a problem with it. I called the service within the 15-day return window, but the items did not come when they said they would. When the serviceman finally came, he broke a part while trying to fix it. After waiting...
I purchased a Hoover HDP 4149ambc/1-s washing machine with a 14 kg washing capacity and a 9 kg drying capacity about a year ago. The drum's fins recently broke. On July 15, 2023, the authorized service arrived and stated that they would order the part. There have been no updates from them in two wee...
On March 17, my Hoover brand dryer was delivered. That same day, I called the Hoover call center twice, but no one answered. Then I called an authorized service number I found on Hoover’s website. They told me to call the main call center again. I tried once more, finally reached someone, and they s...
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