I want a photo of the card I signed because I absolutely do not accept this. I am being slandered. I do not smoke, and Holiday Inn never returned the $25 deposit you took from my credit card when I first registered. I will get a lawyer and do whatever is necessary. I will never set foot in your hotel again. Return my money immediately. I have never seen such dishonesty. Why don’t you answer me? I will complain about you to the German government. You deducted €200 from my credit card without my knowledge. I trusted your hotel and chose it in every country I visited, but you truly deceive people. First, you took a $25 deposit, then after I checked out, you deducted another €200. I do not accept this and demand a full refund.
Dear Hotel Management, On October 7, 2024, I stayed at Holiday Inn Express Ankara Akyurt, booking through Hotels.com. Upon arrival at the reception, the staff requested my ID and credit card for authorization purposes. I arrived at the hotel around 11:30 PM, exhausted, and handed over my card befor...
We are a honeymoon couple, and this has been an unforgettable experience for all the wrong reasons. On the first night, I went to the reception to exchange money, but they refused, so I went out to find an exchange but couldn’t. When I returned, I placed my money in the safe box and went to sleep. T...
Between September 2 and September 5, 2025, I made a reservation for a 3-night stay at the Hilton DoubleTree Hotel in Kuşadası. I booked through my Hilton Honors account and paid ₺10,000 in cash at the reception by transferring it to the hotel’s IBAN account. I covered the remaining amount with my Hi...
I made a reservation for a friend of mine at the Sheraton Baku Intourist hotel via booking.com. I entered my credit card information into booking.com and confirmed the reservation. However, when he went to the hotel, they asked for cash and did not allow him to stay, saying that they did not charge ...
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise property) with the excuse that “your reservation was canceled.” I received no phone call, email, or notification about any ca...
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