Unauthorized Hint App Subscription Charges On Mastercard

I am writing regarding unauthorized withdrawals made by Hintapp from my Crédit Agricole Mastercard, for a subscription that I never knowingly subscribed to and for which I never gave my consent. On 12/02/2026, I used one of your services, an application to “discover your soulmate”. At that time, I made several small, explicit payments by bank card: €0.50 twice, one payment of €2.90 and one payment of €3.90. I did not go any further in the process and I did not ask for or validate any subscription or recurring payment. It is only this month, while checking my statements, that I discovered a planned bank card withdrawal of €29.90 on 28/04/2026. By going back through my statements, I also discovered that on 01/04/2026 a payment of €29.90 had already been taken by bank card, as well as another €29.90 on 03/03/2026. I never authorized these withdrawals, nor did I subscribe to any paid subscription at €29.90. I tried to regularize the situation by going into the subscriptions section on my iPhone in order to cancel any possible subscription related to Hintapp, but there is no subscription visible and it is therefore impossible for me to terminate anything from my side. I was also unable to contact Hintapp through the usual channels. I ask that all withdrawals of €29.90 already taken be fully refunded, as I have never agreed to such a subscription or recurring charge. I also request the immediate cancellation of any subscription or automatic payment associated with my card and written confirmation that no further deductions will be made without my explicit consent. I remain available to provide any additional information needed to review my request and to regularize this situation as quickly as possible.