Hepsijet Refused to Deliver My Order and Sent It Back Without Reason

HepsiJet does not deliver the product to the address—if you don’t go to their office to pick it up, they send it back. Hepsiburada accepted our order to our address in Yağcılar neighborhood, Urla/Izmir, and took our payment. The seller shipped the item via HepsiJet. While we were waiting for the product, we received a call saying, "Come pick it up from the office." Their office is in Güzelbahçe/Izmir, which is over 30 kilometers away from my home. When I objected, a woman with zero professionalism (she refused to give her name or employee number and declined to allow the call to be recorded—the only information I have is the number she called from: +90-549-438-04**) said, "Either you come and get it, or we’ll return it," and hung up on me. I immediately called HepsiJet customer service on Thursday, April 3 at 10:41 AM. They said, “We’re opening a case and will get back to you.” However, at 5:56 PM the same day, I received an email saying, “Your return has been processed.” My HepsiJet tracking number is: 62253344684***.