HepsiJet does not deliver the product to the address—if you don’t go to their office to pick it up, they send it back. Hepsiburada accepted our order to our address in Yağcılar neighborhood, Urla/Izmir, and took our payment. The seller shipped the item via HepsiJet. While we were waiting for the product, we received a call saying, "Come pick it up from the office." Their office is in Güzelbahçe/Izmir, which is over 30 kilometers away from my home. When I objected, a woman with zero professionalism (she refused to give her name or employee number and declined to allow the call to be recorded—the only information I have is the number she called from: +90-549-438-04**) said, "Either you come and get it, or we’ll return it," and hung up on me. I immediately called HepsiJet customer service on Thursday, April 3 at 10:41 AM. They said, “We’re opening a case and will get back to you.” However, at 5:56 PM the same day, I received an email saying, “Your return has been processed.” My HepsiJet tracking number is: 62253344684***.
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
On 13.11.2025, my cargo with tracking number BVO1211480157, sent by Hepsijet, was put into the return process with the excuse that “the recipient is not recognized at the address,” even though no one called me and no delivery attempt was made at my apartment. I was at my address in Sultangazi, Istan...
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
Comments