Hepsijet Canceled My Order Without Informing Me and Marked It as Undeliverable

I placed an order on https://enavmshop.com/ on February 9th, looking forward to a seamless delivery experience. On February 13th, my package was unexpectedly taken out of distribution by Hepsijet, and I received no updates regarding this change. I discovered this only after checking the tracking status, which indicated that my order was marked as undeliverable. They canceled my order and initiated a refund process without even trying to reach out to me first. It's truly disappointing that a logistics company would choose to operate in such a manner, making decisions without keeping the customer in the loop. If they had contacted me, I could have offered a different solution rather than having my order canceled. The absence of communication and the apparent neglect for customer satisfaction is quite disappointing. I would reconsider using Hepsijet in the future.