If your Hellcase win isn’t showing up in your Steam inventory or withdrawals aren’t happening, first verify your Steam trade settings: make sure your inventory is public, your Steam Guard Mobile Authenticator is active, and your trade URL is correctly linked in Hellcase — these are required for trade offers to work at all.
Next, check whether the skin is actually available/withdrawable on Hellcase; items can be temporarily out of stock or subject to trade holds, so try another available item or wait a bit and try again.
If nothing appears after 30 min and the trade never arrives, take screenshots of your Hellcase inventory and attempted withdrawals and submit them to Hellcase support through their Help Center or live chat explaining the issue.
If support continues to ignore you or the platform misrepresents availability, post a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
Related Complaints
Hellcase Skin Cannot Be Withdrawn Despite Showing Full Value
I deposited 10 USD on Hellcase and opened cases, ultimately obtaining items with a total value of 27 USD. However, when I tried to send the M4A4 Hellish (Battle-Scarred) skin, which is valued at 21.55 USD, to my account, I noticed that unlike my other skins, there was no “send” or “sell” option avai...
Hellcase Blocks Steam Skin Withdrawal and Shows Account Error

I attempted to withdraw skins from Hellcase using my Steam account, but the system did not allow the transaction and displayed an error message saying, “There seems to be an issue with your account, please contact the support team.” I first encountered this problem about two hours ago, and despite t...
Hellcase Failed to Deliver Gamma Doppler Hunter Knife After Payment
On September 15, 2025, at 7:54 PM, I made multiple credit card payments on Hellcase and obtained a Gamma Doppler Hunter Knife. However, when I requested the knife, it was not delivered and I was told that it was “out of stock.” When I contacted the support team, I was repeatedly told that I would no...
Hellcase Unable to Deliver AWP Neo-Noir StatTrak Item After Payment
I deposited 20 USD on Hellcase using my credit card and opened cases, after which I attempted to withdraw an AWP Neo-Noir StatTrak (Minimal Wear) item. However, for the past two days, the system has continuously redirected me to exchange the item with another one on the marketplace and has been unab...
I Won a $150 Item on Hellcase But Lost It After Being Asked for Extra Payment

I opened a $6 case on Hellcase and won a $150 item. Naturally, I was excited and tried to withdraw it. But when I attempted to claim the item, I was told it was “out of stock” and was offered a $250 knife instead. They said I needed to send them an additional $100 to receive the upgrade. I paid the ...
I Opened a ₺122 Hellcase Knife Case But Can’t Receive My Knife Without Forced Trade

Hello, today I opened a knife case on Hellcase.com worth around ₺122, and while I won a knife, I’m unable to receive it. The platform is now requiring me to go through an extra trade process, which I never agreed to or asked for. I do not want to engage in any trade — I simply want to claim the knif...