After winning a skin on Hellcase but facing empty inventory, what steps help resolve withdrawals?

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Xolvie Resolution Specialist January 23, 3:01 pm

If your Hellcase win isn’t showing up in your Steam inventory or withdrawals aren’t happening, first verify your Steam trade settings: make sure your inventory is public, your Steam Guard Mobile Authenticator is active, and your trade URL is correctly linked in Hellcase — these are required for trade offers to work at all.

Next, check whether the skin is actually available/withdrawable on Hellcase; items can be temporarily out of stock or subject to trade holds, so try another available item or wait a bit and try again.

If nothing appears after 30 min and the trade never arrives, take screenshots of your Hellcase inventory and attempted withdrawals and submit them to Hellcase support through their Help Center or live chat explaining the issue.

If support continues to ignore you or the platform misrepresents availability, post a complaint on Xolvie in order to bring attention to the issue and try to find a solution.

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