I attempted to withdraw skins from Hellcase using my Steam account, but the system did not allow the transaction and displayed an error message saying, “There seems to be an issue with your account, please contact the support team.” I first encountered this problem about two hours ago, and despite trying several times since then, I continue to receive the same warning. I currently have a balance in my account and have already paid for the transaction. I contacted the Hellcase support team, but I have not received any response yet. I was previously able to complete this process without any issues. I am requesting that the hardship I am experiencing be resolved and that my items be returned to me. I respectfully ask that my issue be addressed as soon as possible.
I used Hellcase to sell my in-game skins through a trade linked to my Steam account. After accepting the trade, items worth around ₺900 were successfully transferred. However, I never received the payment. When I checked the transaction on the Hellcase platform, it showed as "trade canceled"—but my ...
I made a deposit to Hellcase by sending my items directly from my Steam inventory. After receiving their trade offer, I accepted it as instructed. The items were successfully removed from my inventory — meaning the trade went through on my end. However, the promised payment of approximately ₺200 nev...
I’ve been trying to withdraw an item from Hellcase for 3 days now, and all I’ve received from support is the same generic response: “Please be patient.” I opened a case, paid my money fairly, and got one of the worst knives in the game—but even that wasn’t available in their stock. Despite this, Hel...
I deposited money into my Hellcase account 5 days ago. The payment was successfully withdrawn from my bank account, but the funds never showed up in my Hellcase balance. Since then, I've been trying to contact support—but there’s no live chat option, and their support team is completely unhelpful. A...
Hellcase permanently banned my account for no valid reason, and I am extremely frustrated. I reached out to customer support, and all they told me was that the system banned my account automatically. When I asked for further details or assistance, they simply responded, “We can’t unban it,” offering...
Comments