I just wanted a simple cleaning, booked it through their app – price seemed okay, online scheduling was convenient, you know the drill. But then, when the cleaner showed up, they hit me with this whole "special treatment, extra fees" thing for areas I already described when booking! I was floored. Needing the clean and feeling pressured, I caved, but that was just the tip of the iceberg. Afterward, the bill came with even more surprises – hidden fees for "service taxes" and "processing" that they never mentioned upfront! These fees practically doubled the original price! I tried to fight it with customer service, but they were useless. "It's our policy," they said, not caring that they totally surprised me with these charges.
During our Basel vacation, we booked a hotel through Booking. Booking did not show the actual price of the property. We booked for 110 euros, but 240 euros were deducted from our account. 110 euros for accommodation and 130 euros for cleaning charges. Upon discovering this, we immediately tried to c...
I carefully filled out their quote form with information about every item I owned, including a very big and heavy piece of furniture, when I booked their services. Their policy said I had to let them know about these kinds of things so they could get the tools and people they needed. As it turned ou...
The carpet cleaning deal I found on Groupon didn’t turn out how I wished for, the deal said the cleaners would come to my area, which was the whole reason, when I called to schedule the cleaning, they said they wouldn't come to my house because it's outside their service area. WHAT?! can't use it no...
Furious, I tried to reach someone higher up, hoping for some actual help. Forget about it! Getting a real person at Handy seems impossible. I’ve been trying since Juen 11th when I got my cleaning session as there were big issues with it but emails bounced back, and calls just led to automated messag...
I selected a specific date for my reservation, but their system automatically shifted my booking to the next available date instead! I paid $370, and when I noticed the error just two minutes later and tried to cancel, I only received a measly $70 refund. This is completely unacceptable and feels l...
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