Through HalalBooking, we paid in full for a 5-night stay from August 28 to September 2. However, our reservation was canceled, with the explanation that the hotel did not accept the booking.
The next day, out of curiosity, we tried searching for the same hotel, same dates, and same room on the HalalBooking website — and to our surprise, it was still available at the same price and open for booking.
How can HalalBooking allow a room that was canceled for us to remain listed for sale?
If the hotel is not accepting guests at that price, why is it still visible, why can bookings still be made, and why is the payment processed?
We demand that this unjust cancellation be corrected and that our loss and inconvenience be compensated, as we were wrongly deprived of our confirmed and paid reservation.
On April 23, 2025, I made a reservation through HalalBooking.com for a one-night stay in a deluxe room for two people, including breakfast. Everything seemed fine until we arrived. However, the next morning, the hotel staff informed me that breakfast was not included. When I checked, I noticed that...
We made a reservation through HalalBooking for August 27 to September 3. Some members of our group even purchased flight tickets from Germany, and full payment was made in advance. Just one week before our trip, we were told that our booking at Simurg Hotel was canceled due to a health-related issu...
I made a reservation through HalalBooking for September 9–11. The reservation was confirmed, and I even received a confirmation email stating that the booking was successful. The payment was charged to my account as well. However, when I arrived at the hotel late at night to check in, the hotel sta...
I made a reservation through HalalBooking for Moncher Hotel for the dates September 14–16, 2025 (Reservation No: 5125513). However, my reservation was canceled without any prior notice or explanation. When I noticed the cancellation, I tried to contact HalalBooking customer service by email, phone,...
To Whom It May Concern, About a month ago, I made and paid for a reservation through HalalBooking.com. However, when I recently checked the same reservation on your website, I noticed that the current price is lower due to a discount. Following this, I contacted your customer service team via your...
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