I traded in a bag full of clothes at H&M for a 15% discount, which I used to make a purchase. However, the items I bought were too small, so I returned them, and H&M re-applied my 15% discount for a new purchase. But when I went to the Zorlu H&M store, they refused to honor the same process and denied my discount. This is completely unfair and inconsistent! How can one store apply the policy while another refuses? I demand that H&M restore my 15% discount immediately. Customers shouldn’t have to fight for a promotion they were rightfully given. If H&M advertises a deal, they should honor it at all locations!
I ordered two identical pants—same model and size (32)—from H&M. However, when they arrived, one of the pants was significantly smaller than labeled. Even though the tag said size 32, the actual fit was at least 3–4 sizes smaller, making it impossible to wear. I contacted the store to report this c...
I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning. When I brought it to the store to show them, even the st...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
I returned an item purchased online from H&M over a month ago, yet I haven’t received a refund or even an acknowledgment of the return. H&M blames the issue on their shipping partner, Yurtiçi Kargo, while Yurtiçi Kargo shifts the responsibility back to H&M. This back-and-forth has gone on for weeks,...
I placed an order with H&M during a sale, and after waiting 10 days, the items were suddenly canceled without warning. I had even spoken to customer service earlier that day, and they assured me the order was being prepared for shipment. Later that same evening, I received a notice that my entire or...
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