Although I ordered free online, the procedure has been somewhat slow. Two days ago I placed an order; it hasn't even gotten to the preparation stage yet. Given a basic order, the projected delivery time feels ridiculous. Although delays are inevitable, this kind of waiting without any improvement irritates me. Faster service and improved communication were what I expected. Considering that it could take even more than the month they first projected is alarming. This encounter makes me reconsider my initial choice to order. As this is not an acceptable service, I would value some openness and better handling of orders.
I placed an order with Gratis five days ago, and my order status is still "being prepared." I intentionally selected to pick up my products from the store, so there is no shipping involved. I don't understand why it is taking so long to prepare just three things. All that remains is to put them in a...
My order has been in the "preparing" stage for 8 days now, and unfortunately, I am unable to initiate a return due to this delay. I find this situation to be quite disappointing. If the product is no longer available, it would be more appropriate to remove it from the site. Keeping my order on hold ...
I just made my first order with Gratis and was looking forward to getting my package in 3 days. But the package hasn’t moved at all for 3 days, so I decided to look at some complaint forums. I'm surprised to see that a lot of people are dealing with the same problem. It's puzzling why a service is a...
Unfortunately, after placing the order with high hopes, I was confronted with an endless stream of contradictory information and delays. The 7th of February was when I was told to expect it, but then I was told the 9th. Then I was told the 13th would be the expected delivery date. And yet, here we a...
I'm still waiting for my order from 16 August to be ready for delivery from the store. I've had to wait quite a while for my previous order, with one taking 23 days and another taking 29 days. Legally, I do not have the authority to request a refund or receive the product. What an appalling system! ...
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