I made a purchase in the eFootball game by Konami through the Google Play Store, but I never received the pack I paid for. On 3 March 2026 at around 6:35 PM, I bought a José Mourinho-related pack in eFootball using M-Pesa via Google Play. A total of Ksh 370 was deducted from my M-Pesa account with the confirmation code UC3LA851MR, and the payment went to Google Playstore with a discount applied by Google Play. However, despite the successful payment, the pack has never appeared in my eFootball account. Since the purchase date it has been almost a week, and the item is still missing from my account. I have not received any response or solution regarding this issue, and there has been no in-game delivery of the content I paid for. I request that the missing pack be added to my eFootball account or that a full refund of Ksh 370 be issued through the original payment method, as the payment was successfully processed but the product was never delivered.
I made a 199₺ purchase in eFootball 2025 Mobile, but I did not receive the item. The amount was deducted from my account, and I have proof of the transaction with screenshots. I don't understand why the purchase wasn’t processed. Konami, please resolve this issue immediately. If this isn’t fixed, h...
I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds being deducted from my bank account, and having all the receipts to prove the purchase, the issue remains unresolved. I even sent all the necessary documentation via email, yet no s...
I am writing this complaint due to a problem I experienced during the refund process in Konami’s eFootball 2026 game. I made two separate in-game purchases: one for $4 and another for $1. Later, I requested refunds for these purchases. After the refund process, the in-game MC was removed from my acc...
On November 1, 2025, at 2:30 p.m., I accidentally made a purchase of $4 for in-game currency in KONAMI’s eFootball mobile game through the Google Play Store. I immediately requested a refund through Play Store, but I received the response: “We can’t process your refund.” In the past, I had a simila...
On November 27, 2025, at around 03:03 a.m., I made an in-game purchase in the Konami eFootball mobile game using my Akbank credit card. Inside the game, I received a message saying “payment failed,” but at the same time I got a notification from Akbank that $17 had been charged to my card, and the i...
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