I am writing this complaint due to a problem I experienced during the refund process in Konami’s eFootball 2026 game. I made two separate in-game purchases: one for $4 and another for $1. Later, I requested refunds for these purchases. After the refund process, the in-game MC was removed from my account, but the total amount of $4 + $1 was never refunded to my bank account.
Since this transaction took place on December 31, 2025, I have both lost the in-game MC and not received the refunded payment amounts. I have not yet spoken directly with Konami Support or the in-game support team, and I want this issue to be seen here first and resolved as soon as possible.
My expectation from Konami is that, following this process in which the MC was removed from my in-game account, the full amount of $4 + $1 that I paid be completely refunded to me. I request that the refund process be completed and that my financial loss be fully resolved.
I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds being deducted from my bank account, and having all the receipts to prove the purchase, the issue remains unresolved. I even sent all the necessary documentation via email, yet no s...
On November 1, 2025, at 2:30 p.m., I accidentally made a purchase of $4 for in-game currency in KONAMI’s eFootball mobile game through the Google Play Store. I immediately requested a refund through Play Store, but I received the response: “We can’t process your refund.” In the past, I had a simila...
Dear Konami, I am writing to express my frustration regarding a refund issue. I made an in-game purchase, then requested a refund. While my account was immediately adjusted to a negative MyClub balance, I still haven’t received the refunded amount even though it has been four days. It is unaccepta...
I recently made a purchase on Konami for eFootball coins, and while the transaction was confirmed, I never received the in-game currency. This isn't the first time this has happened, and it’s extremely frustrating. I want my money back or the coins delivered immediately. If this issue isn’t resolved...
I recently made a purchase on Konami for eFootball coins, and while the transaction was confirmed, I never received the in-game currency. It’s extremely frustrating. I want my money back or the coins delivered immediately. If this issue isn’t resolved, I’ll delete the game. It's disappointing to fac...
Comments