Despite explaining that we are currently unable to participate in the program due to an error caused by the Italian Consulate, GetYourGuide has shown a rigid and completely unhelpful approach and has refused to assist us in any way.
International travel is not something that can be managed casually or instantly—it requires step-by-step planning and coordination. A platform of this size should be far more flexible and understanding in situations like this. When we contacted support, I won’t even go into the disrespectful attitude we encountered. Instead of trying to help, they displayed a standard condescending and dismissive tone, offering no real solution or empathy.
While in Phuket, we searched for tours on GetYourGuide and booked what appeared to be an affordable tour for two people. However, we later realized that the tour we booked was not in Phuket, but in a different region called Chiang Mai. Because we are foreigners, we did not fully understand this at t...
Our flight to Marseille was canceled due to a wildfire that occurred in Marseille. Because of this force-majeure situation, we wanted to cancel the boat tour we had purchased through GetYourGuide, but the cancellation was not accepted. Other companies such as Airbnb and FlixBus approved cancellatio...
On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellatio...
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can...
I registered my business as a supplier on GetYourGuide over a year ago, yet my profile is still not approved. Despite having no missing documents, my business remains inactive, and I am unable to share my activities with travelers. I have received no supplier support, and there is no way to reach cu...
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