Refund Request for Unrecognized Hong Kong VCreation Charge

I am filing a complaint regarding an unauthorized charge made to my GCash account and I am requesting a full refund of this amount. On October 24, 2026, an amount of ₱699.00 was deducted from my GCash account under the name “Hong Kong VCreation Cloud Technology Limited” without my permission. I did not authorize this transaction, did not agree to any subscription, and did not knowingly register on any platform belonging to this company. This incident occurred while I was using my GCash account in Cagayan de Oro City, Philippines. I have a screenshot of the transaction showing the merchant name, the amount of ₱699.00 and the date of October 24, 2026, which demonstrates that this payment was processed without my consent. I consider this an unauthorized and unjustified charge. I request that the ₱699.00 be fully refunded to my GCash account as soon as possible and that “Hong Kong VCreation Cloud Technology Limited” be permanently blocked from charging my account again in the future. I also ask for written confirmation once the refund has been processed and the merchant has been blocked from making any further debits. I expect this issue to be resolved promptly, and I am ready to provide any additional information or documents that may be reasonably required to complete the refund process.