Brand Overview: Gateway First Bank
Gateway First Bank is an Oklahoma-based financial institution and leading mortgage originator and servicer. Originally established in 2000 as Gateway Mortgage Group by Kevin Stitt, the organization merged with Farmers Exchange Bank in 2019 to officially form Gateway First Bank. Headquartered in Jenks, Oklahoma, it operates retail banking branches within its home state alongside a nationwide mortgage lending footprint.
Contact Info
Banking Customer Support Phone: (800) 329-3371
Mortgage Customer Support Phone: (877) 764-9319
Banking Support Email: [email protected]
Mortgage Support Email: [email protected]
Industry and Operations
Gateway First Bank operates within the consumer banking, commercial banking, and residential mortgage industries. Its business model integrates conventional community banking services with a large-scale nationwide lending platform.
- Mortgage Lending & Servicing: Conventional loans, FHA loans, VA loans, home refinance options, and ongoing mortgage account servicing.
- Personal Banking: Checking accounts, savings accounts, certificates of deposit (CDs), auto loans, and personal financing.
- Commercial & Business Banking: Commercial real estate lending, treasury and cash management services, business checking, and credit products.
- Digital Banking: Mobile and online platforms for bill pay, money transfers, statement management, and loan monitoring.
User Sentiment
Customer feedback regarding Gateway First Bank frequently centers on friction related to loan servicing, administrative communication, and financial processing. The most frequent complaints submitted by consumers include:
- Escrow and Payment Discrepancies: Borrowers report sudden or unexplained increases in monthly mortgage payments, often stemming from escrow recalculations, tax adjustments, or misapplied insurance fees.
- Payment Allocation & Suspense Accounts: Multiple complaints cite issues where bi-monthly, extra, or partial payments were held in suspense accounts rather than applied promptly toward the loan principal.
- Credit Reporting Inaccuracies: Consumers report wrongful late payment notices sent to major credit bureaus despite timely payments or bank-side clerical errors, requiring protracted disputes to correct.
- Customer Service and Transfer Delays: Clients express frustration with slow response times from loan officers, difficulty resolving complex account disputes, and confusion during servicing transfers.
- Fund Disbursement and CD Maturities: Some banking customers note difficulties or delays receiving funds when certificates of deposit mature or when transferring funds out of deposit accounts.
Share Your Experience
If you’ve experienced issues with Gateway First Bank, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.