I Want My Deleted Superbet Winnings Restored

On the evening of October 15, 2025, I won $378 on the Gates of Olympus slot game on the Superbet platform. My total balance reached $425. To withdraw my winnings, I used the Hillpays bank transfer method and submitted a withdrawal request for $189. However, shortly afterward, I saw that my balance had dropped to $50, and the entire $425 in my account had been removed.

When I contacted customer service, I was only told, “You violated the rules.” I was not given any details about which rule I supposedly violated, nor did they provide any assistance. My account was active, and I had received no warnings or restrictions. I reviewed the site rules and I am certain I did not violate anything. I have never experienced such an issue before.

My username is 1***, and my transaction number is 13512592. I first deposited $24, then $47, increased my balance through winnings, and made my withdrawal request. But without any explanation, my winnings were erased, causing significant inconvenience.

I request that my winnings and full balance be restored to my account and that I receive a clear and detailed explanation. I expect my issue to be resolved urgently.