Gates of Olympus Game Crashes and Freezes Preventing Winnings

While playing the Gates of Olympus game on the Tümbet platform, I constantly experience crashes, freezes, and interruptions that ruin gameplay. This issue occurred again today, making it impossible to earn any winnings. My account username is f*.
I reached out to customer service, but their only response was: “It’s not our problem.” Such an indifferent and dismissive reply is unacceptable, especially when real money is being spent on the platform.
These recurring technical problems prevent fair play and cause direct financial loss. I therefore demand a full refund of my balance and expect Tümbet to fix the underlying game issues so players are not unfairly disadvantaged.
Tümbet must take responsibility for providing a stable and reliable gaming environment instead of pushing the blame onto others.