I am having a serious problem while trying to play Garena Free Fire on my Android device with my Facebook-linked account.... Every time I try to enter a match, an error window appears on the screen that says: “ERROR – Corresponding player pool not found. Matchmaking failed. (MM9)”. Because of this MM9
I have a serious problem with my Free Fire account that I have not been able to resolve for a long time. My Free Fire ac...count was linked to my Facebook account, and about two years ago my Facebook ID was hacked. After this hack, my Facebook account and therefore my Free Fire account were taken over
I am having a technical problem in Free Fire with my account UID 2065558756. When I try to play solo mode, the game does... not start. The timer stays around 25 minutes and just keeps counting down, and the solo match never begins. I am requesting that you check and fix this issue on my account so that
I am a Free Fire player and I want my account to be permanently banned and access to it to be completely closed. My in‑g...ame nickname is “PRO S A Y AN” and my UID is 15048059651. As of 14 September 2026 I have decided to quit the game completely and I do not want this account to be used again in any
I am writing regarding a serious problem with my Garena Free Fire account, which was linked to my Google account. About ...five days ago my Free Fire account was stolen, and since then I have completely lost access to it. The person who stole the account changed the linked email and also changed the in
For many years I have been using my Free Fire account through my Facebook profile “Shivbhaiff ui#1583412342”. I created ...and started using this account in 2017 and since then I have spent both a lot of time and a significant amount of money on in‑game items. I also have a YouTube channel where I prev
I have a serious problem with my Garena Free Fire account on the Singapore server and I am requesting support to recover... it. My original Free Fire account UID is 2501545676. I used to log in with my Facebook account, and for a long time I was playing normally on this account. Around one year ago, my
I am requesting a review and removal of the permanent ban on my Free Fire account with UID 2314612195 on the Bangladesh ...server, which is linked to my iOS device. My account was permanently suspended around 2022 with a notification stating that abnormal activities were detected. The hacks and unautho
I am writing to report that my Garena Free Fire account has been hacked and I no longer have any access to it. My Free F...ire account was linked to my Facebook account, and as of yesterday I noticed that I cannot log in anymore and that someone else is using my ID and playing on it. My Free Fire UID i
Someone hacked my Free Fire account, and I would like to recover it using my UID. Before I lost access, I noticed unusua...l activity on the account, which made it clear that someone else had gained access to it. The account was hacked in 2025, and I have been unable to regain control of it. I have al
I have been unable to access my Free Fire account for about a year and I would like your help to recover it. My old Andr...oid phone was destroyed, and after I bought a new phone I could no longer log in to my old account. The account name is “Kinzang_888” and the level is around 8–10. In the profile s
I am a Free Fire player from India and I use the account with the nickname SACHINGMR. While editing my account informati...on, I mistakenly set my age as under 18 instead of 18+. After this mistake, my game usage became restricted because the system now treats my account as belonging to a minor. I am o
I have been unable to access my Free Fire account for a long time and I would like your support to recover it. My in‑gam...e ID is 2308553004 and the username shown on my profile is “zungy?ULTRA”. I originally logged in with a Facebook account and a phone number that I no longer have access to. I forgo
My Free Fire account linked to Facebook has been hacked and I can no longer access it. My Free Fire UID is 6921371269. T...he account name and in‑game profile visible in the attached screenshot belong to me, and I noticed unusual activity on the account before completely losing access, which made it cl
My FF ID got hacked, and they changed my phone number and password, so I couldn't get in. I've had this account for ages... and have invested a ton of time and cash into it. It’s super frustrating to lose access when I haven’t done anything to deserve it. Please help me get my ID back and secure my acc
I am a long‑time Garena Free Fire player from India and have been playing your game for about five years. I am writing b...ecause I am deeply hurt and offended by content in the Booyah Pass that disrespects my religious belief. In the Booyah Pass, I saw the word “Allah” who is our God, being used on a
I am a Free Fire player using the Gas Teddy guest account service, and I lost access to my old guest account after delet...ing the Free Fire game from my device. When I installed the game again and tried to log in as a guest, instead of opening my old account, the system created a completely new ID. My
I am a Free Fire player from the Pakistan region and my UID is 12089018658,... my in‑game nickname is “aqgamer38”. I would like to submit a complaint and
My Garena Free Fire ID has been banned. I admit I installed something once, but I promise not to use it again. Please gi...ve me another chance! I have been playing Free Fire for over a year and two months, and I truly love the game. Free Fire means so much to me, and I am asking for one more opportuni
I am writing regarding the permanent suspension of my Free Fire India account. On 15.06.2025, my account was banned with... the message that abnormal activities were detected and that the ban is permanent, with the reason stated as “Cheat.” I would like to clearly state that I personally have never use
I am a Free Fire player and my account with UID 1921373307 was permanently suspended in 2020. When I try to log in, I se...e a warning message in the game saying that there are abnormal activities on my account and that it has been permanently suspended. I do not accept this suspension and I want my ac
Dear Garena Support, I am writing to request a review of the permanent ban ...on my Free Fire account (UID: 3212281047) on the Bangladesh server. My acco
My Facebook account was linked to my Free Fire account, and at some point in 2022 my Free Fire account was hacked. My Fr...ee Fire UID is 1226003239. Before I completely lost access, I noticed unusual activity that clearly showed someone else had entered my account, and shortly afterward I was no longe
I am writing about a serious problem I experienced today with my Garena Free Fire account. My previous account, whose or...iginal in‑game name was “Dᴀᴇᴍᴏɴㅤ!!” and whose UID is 824853749, has suddenly become inaccessible and appears to be bound to another ID. The current in‑game name on this UID is now
