My Garena Free Fire account was stolen on March 12. While I was trying to recover my account, the people who stole it used cheats on the account and intentionally got it banned so that I would not be able to use it again. As a result, I currently cannot access my account at all. This was my only account, and I do not have any other accounts.
I was logging into my account via Facebook. On this account, I made many paid transactions, including diamond purchases, and I spent approximately $140–$164 in total on in-game purchases. Because I am underage, I spent almost all the money I had on this game.
I have never violated the game’s rules, and I have never used cheats or third-party software. I believe the ban was caused entirely by the cheat usage of the people who stole my account, not by me. If this issue is not resolved, I will be forced to quit the game completely, and all the money I spent and the years of effort I put into this account will be wasted.
My account ID is 251040**. I am requesting that my account be urgently reviewed, that it be determined that the cheats were used by the account thieves and not by me, and that the ban on my account be lifted. I want my account to be restored and my in-game progress and payments protected.
Dear Garena Free Fire Support Team, I am writing to ask about my Free Fire account (ID: 7360966536), which was taken around a month ago. After going through the recovery process on Facebook, I was finally able to get back into my account, but I found out that it had been banned because of things tha...
Dear Garena Free Fire Support Team, My Free Fire account (UID: 1617055188, in-game name: ***) was stolen about a month ago. After recovering it via Facebook, I discovered that it had been banned due to actions taken by the unauthorized user. I have been playing since 2019, have never used cheats, ...
Dear Garena Free Fire Support Team, my Free Fire account with UID 1345252787 was stolen about a month ago, and after managing to recover it through Facebook, I was shocked to see that it had been banned because of what the hacker did while controlling it. I have been a loyal player since 2018, and I...
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