Despite having no outstanding balance on my Bonus credit card, which I've actively used for four years, Garanti BBVA has suddenly charged me a ₺583 annual fee. This fee was imposed without any prior notification, as the bank apparently renewed my contract without informing me.
When I called to request a cancellation of this fee, they offered to load ₺500 in reward points as if it were some kind of benefit. They're also refusing to close my account unless I pay this ₺583 fee that I was arbitrarily charged.
While many banks offer discounts and advantages to their customers, Garanti BBVA seems intent on indebting theirs. I've been unable to resolve this complaint through customer service. It's inconceivable to charge a ₺583 annual fee on a credit card with a ₺2,000 limit.
This practice of renewing contracts and charging fees without customer consent is unacceptable. I'm seeking a resolution to this unfair charge and a review of Garanti BBVA's policies regarding annual fees and contract renewals.
On September 27, 2025, an annual card fee of ₺1,100 was charged to my Garanti BBVA Bonus credit card without my knowledge or consent. This fee clearly violates Articles 4 and 6 of the Consumer Protection Law No. 6502 and Article 17 of the Regulation on Bank and Credit Cards. When I called customer s...
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
As a Garanti BBVA customer, I do not actively use my credit card. While I have never had any issues with the statement payments of my other credit cards, a ₺1,360 annual card fee was charged to the statement of my Garanti Bonus Business credit card ending in 1011, dated 19/02/2025. I request the ca...
On August 20, 2025, I noticed that a fee of ₺841 was charged to my Garanti Bank Bonus credit card as an annual card fee. After discovering this, I contacted customer service and requested a refund. However, I was told that the fee would only be refunded if I kept my card open for nine months, and ot...
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