On February 9, 2017, I learned that the operating license of Bebek Varlık Yönetim A.Ş. was revoked by a decision of the Banking Regulation and Supervision Agency upon the company’s own request. However, since Garanti Bank was apparently unaware of this situation, I noticed that the related information in my account is still being kept in their system. Despite contacting both the Garanti Bank branch and headquarters for about a month, no solution has been provided regarding the removal of my information from the account. Although there has been no financial loss or fee charged, I am experiencing inconvenience due to my data being unnecessarily retained. I request that my information be completely deleted from my account.
While I was an account holder with Garanti Bank A.Ş., my customer relationship was unilaterally terminated, and my accounts were closed without any written or verbal justification and without prior notice. Despite repeatedly contacting the bank via branch and customer services, I was only dismissed ...
₺14,000 has been taken from my Garanti BBVA account without my consent. I promptly blocked my card and initiated an official dispute as soon as I identified the problem. I felt a wave of relief when the money was returned to my account shortly after. About a month and a half later, I was surprised t...
On May 17, 2024, unauthorized transactions were made through phone banking, resulting in money being withdrawn from my Garanti BBVA account. Despite my objections, no resolution has been reached. On the same day, similar transactions made through Yapı Kredi Bank were refunded by that bank. This clea...
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
An amount of ₺1,095 was deducted from my account by Garanti Bank without my knowledge or consent, allegedly for a private pension plan. Upon contacting the private pension unit, I was informed that I had been enrolled in the plan in 2016 when opening my account. However, no deductions were made from...
Comments