I put in 100 dollars into Garanti Bank's ATM at around 5:00 PM on April 28, 2024. Unfortunately, the machine showed a "money stuck" message, and I couldn't get my 100 dollars back. They promised to resolve the issue within a week. I'm wondering, if the funds are inaccessible, how is the ATM able to function? Additionally, I have some concerns regarding the potential interest charges for the duration of the 7-day period during which my funds are inaccessible. I trust that Garanti Bank will handle this situation in a just manner.
On March 13, 2024, I attempted to deposit money using the QR code feature. However, the machine malfunctioned and my money got stuck. The ATM displayed a message stating that the transaction would be processed within one week and I would be notified of the outcome. However, on March 16, 2024, I rec...
I used the ATM to make a deposit at the Garanti BBVA Denizli Sanayi store on September 21, 2024, but the machine took my money without finishing the transaction. I was told that the problem would be fixed and the money would be sent to my account in 7 days. But it's been 15 days and the money is sti...
On June 13, 2025, I attempted to deposit money using the QR feature at a Garanti Bank ATM. First, I deposited around ₺10,000, then added a bit over ₺7,000 using the “add money” option, bringing my total balance to ₺17,800. I then selected “add money” again and deposited ₺11,200. The ATM screen froze...
On March 12, 2024, at approximately 10:27 PM, I made a deposit of ₺8,600 at the Garanti Bank ATM. The deposit consisted of ₺200 and ₺100 bills. I used the cash deposit feature on the ATM screen to deposit the remaining amount using ₺50, ₺20, and ₺10 bills. Unfortunately, the ATM encountered an error...
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