I'm facing a problem as ₺36,000 of my money is currently trapped in a Garanti BBVA ATM. I have expenses that need to be taken care of, and I've been informed that it will require 7 business days to resolve the matter. I urgently need help as I will face severe financial difficulties if I am unable to access my funds. They insist that there's nothing they can do and seem to have a rather unhelpful mindset. It's not my responsibility or concern that the money is getting stuck in the ATM. I kindly request a prompt resolution to this situation.
On November 1, while trying to deposit ₺15,000 via QR code at the Garanti Bank Bahçeşehir branch ATM in Istanbul, my money got stuck in the machine. It has now been 10 days, and the issue still hasn’t been resolved. I contacted the bank, received a negative response, and then reached out again to fi...
I used the ATM to make a deposit at the Garanti BBVA Denizli Sanayi store on September 21, 2024, but the machine took my money without finishing the transaction. I was told that the problem would be fixed and the money would be sent to my account in 7 days. But it's been 15 days and the money is sti...
On March 13, 2024, I attempted to deposit money using the QR code feature. However, the machine malfunctioned and my money got stuck. The ATM displayed a message stating that the transaction would be processed within one week and I would be notified of the outcome. However, on March 16, 2024, I rec...
On Wednesday, June 11, between 18:45 and 18:50, I attempted to deposit ₺5,500 into my account using a Garanti Bank ATM located in Gerede, Bolu. However, the ATM swallowed my money. I immediately called customer service and submitted a request, and they told me I would receive a response within seven...
On June 13, 2025, I attempted to deposit money using the QR feature at a Garanti Bank ATM. First, I deposited around ₺10,000, then added a bit over ₺7,000 using the “add money” option, bringing my total balance to ₺17,800. I then selected “add money” again and deposited ₺11,200. The ATM screen froze...
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