I bought my Freestyle Libre reader two years ago, and it was fully compatible with the Libre Sensor 1. Now, with the updated Libre Sensor 2, my reader is completely useless because it’s not compatible.
The device is still in perfect condition, but I can’t use it simply because of this forced upgrade. I spent good money on this product, and now it feels like it was made obsolete on purpose.
I want to return my reader to the company or find a solution to make it work with the new sensors. What are my options? It’s frustrating that a fully functional device is now unusable just because of an update. Freestyle Libre needs to provide support for customers in this situation!
I brought a Freestyle LibreLink 2 sensor from France to Turkey and encountered a major problem upon applying and trying to scan the sensor. I received the error message: “Incompatible version – this sensor can’t be used with this version of the app.” This issue is incredibly disappointing, especial...
On January 29, 2025, I contacted Freestyle Libre customer service because my device was providing inaccurate readings. After discussing the issue, they confirmed that a replacement device would be sent under warranty and assured me that the process had begun. Since then, I have called three times, ...
On March 1, 2025, I started using the FreeStyle Libre 2 sensor. To ensure accuracy, I tested it alongside a different brand’s sensor on separate arms for two days. The results were alarming—there was a 70-80 unit difference between the two sensors. With my previous device, fingerstick readings only...
I applied my Freestyle Libre sensor yesterday and was able to take a single reading. However, after that, I started receiving an error message and can no longer use it. This is the first time I’ve experienced such an issue, and I have no idea what to do next. I rely on this device for my health mon...
I previously purchased two Libre sensors from France, but they weren’t supported by the app, so I had to throw them away. I assumed it was a mistake, but now I’m facing the same issue again with my new Libre 3 sensors in Turkey. Since Uber isn’t available in Turkey, I bought four Libre 3 sensors in...
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